PCKitty
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« on: Jul 02, 12, 08:37 AM » |
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Our Bank now sends a code by sms when we use our Credit Card online - a good thing!
When I try to pay our Satellite TV sub I get an 'unusable' window and Dstv says it's an 'overlay' from Bank and it's their problem? Are they correct or are they passing the buck?
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Richard
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« Reply #1 on: Jul 02, 12, 09:40 AM » |
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It looks as though the bank is sending the 'verified by visa' bit at a fixed size, but the window it appears within is allowed to float, so if you're viewing on an unsuitable device resolution (you are) then it doesn't fit.
Neither bank or DST are really to blame at all... you've done it yourself by having the screen magnified a lot.
You can probably fix it yourself too, by reducing the magnification so your screen has more pixels width available.
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PCKitty
She's the Cat's Whiskers...
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« Reply #2 on: Jul 05, 12, 06:31 AM » |
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No magnification - I have my Screen Res set at default for my monitor? 1028 x 1024
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Richard
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« Reply #3 on: Jul 05, 12, 07:37 AM » |
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No magnification - I have my Screen Res set at default for my monitor? 1028 x 1024
In which case blame the bank - if they can't design a website that degrades gracefully on what is still quite a common size then somebody needs to be dragged out and shot. |
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PCKitty
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« Reply #4 on: Jul 05, 12, 09:21 AM » |
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Hmm the Bank blames Dstv so I'm sunk....  |
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Derek
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« Reply #5 on: Jul 05, 12, 06:06 PM » |
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what browser are you using Kitty
try an alternative
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Richard
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« Reply #6 on: Jul 05, 12, 06:11 PM » |
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what browser are you using Kitty
try an alternative
That may not be so simple for PCK as most... if I remember right she's using Firefox with lots of disability adaptions added that may not be available otherwise? |
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Derek
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« Reply #7 on: Jul 05, 12, 06:17 PM » |
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latest versions of FF don't display things properly
She might well find that the bank website or cable company website is set up to work properly only in IE and she might have to try IE just for that 1 site
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Richard
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« Reply #8 on: Jul 05, 12, 07:56 PM » |
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latest versions of FF don't display things properly
They do if it's correctly coded... problem is, some people can't be bothered to do that.
She might well find that the bank website or cable company website is set up to work properly only in IE and she might have to try IE just for that 1 site
A new pair of hands might come in useful to make that possible - IE is the least disability-friendly browser of all because it doesn't support stickykeys etc even when that's enabled for the rest of Windows. No, I don't know why either.  |
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PCKitty
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« Reply #9 on: Jul 06, 12, 06:43 AM » |
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I tried in FF, Chrome and IE- all the same....
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Richard
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« Reply #10 on: Jul 06, 12, 08:04 AM » |
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I tried in FF, Chrome and IE- all the same....
What happens if you zoom out, so the text appears smaller? |
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PCKitty
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« Reply #11 on: Jul 07, 12, 06:34 AM » |
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Nothing - the whole window gets smaller but not the important bit....
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Richard
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« Reply #12 on: Jul 07, 12, 07:36 AM » |
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Nothing - the whole window gets smaller but not the important bit....
Right, that's progress. the 'important bit' isn't connected to the main page, it's a separate item rather than just an embed. Click anywhere in the 'important bit' before you zoom and the zoom might well just shrink that rather than the rest. |
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PCKitty
She's the Cat's Whiskers...
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Posts: 4645
I'm Left Handed-I'm in my Right mind!
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« Reply #13 on: Jul 07, 12, 08:13 AM » |
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Will try that next time! Mum had to pay it at local store this time as we have to pay by 3rd of the month.
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